service desk MARCH 2010 reports

Posted on March 3rd, 2010 by Ken Mowery

ITIL Friendly Reports
Incients by Month	Task Count by Month and Status
Service Requests by Month	Technician Tasks Opened By Date
Problems by Month	Tickets By Process Type Summary
Overdue By Priority	Tickets By SLA
AK-Average Time to Complete Tasks By SLA	ALL DIVISIONS-Average Time to Complete Tasks By SLA
ARCC-Average Time to Complete Tasks By SLA	IM-Average Time to Complete Tasks By SLA
CC-Average Time to Complete Tasks By SLA	NW-Average Time to Complete Tasks By SLA
CS-Average Time to Complete Tasks By SLA	SC-Average Time to Complete Tasks By SLA
DO-Average Time to Complete Tasks By SLA	SDM-Average Time to Complete Tasks By SLA
GS-Average Time to Complete Tasks By SLA	SW-Average Time to Complete Tasks By SLA
HI-Average Time to Complete Tasks By SLA	THQ-Average Time to Complete Tasks By SLA
	Resolution Time and SLA
Divisional Trends
AK-Software	IM-Software
ARCC-Software	NW-Software
CC-Software	SC-Software
CS-Software	SDM-Software
DO-Software	SW-Software
GS-Software	THQ-Software
HI-Software
Other Divisional Reports
AK-Average Time to Complete Tasks By Month	IM-Average Time to Complete Tasks By Month
ARCC-Average Time to Complete Tasks By Month	NW-Average Time to Complete Tasks By Month
CC-Average Time to Complete Tasks By Month	SC-Average Time to Complete Tasks By Month
CS-Average Time to Complete Tasks By Month	SDM-Average Time to Complete Tasks By Month
DO-Average Time to Complete Tasks By Month	SIL-Average Time to Complete Tasks By Month
GS-Average Time to Complete Tasks By Month	SW-Average Time to Complete Tasks By Month
HI-Average Time to Complete Tasks By Month	THQ-Average Time to Complete Tasks By Month
Other Reports
Average Resolution Times for Overdue Tickets by Technician
AverageResponseTimeByTechnician
CompletedTasksByTechnician
Overdue Tasks By Technician
TotalTicketsOpenedByMonth
UsersRankedByNumberOfLoggedTickets